Alaskan Adventure Guest Services Team

Wanted: Masters of Experience Creation!

Alaska's reknowned Whaler's Cove Lodge is currently seeking to fill the following positions for the 2026 Summer Season (see below for position descriptions... or visit WhalersCoverLodge.com for expanded Job Descriptions):

1. Guest Service Crew Member
2. Housekeeper (3)
3. FOH Lead
4. FOH Server (3)

1) Guest Services Crew

Whaler’s Cove Lodge is entering into its 44th Season of hosting Sport Fishing and Wilderness Adventures. 

We are looking for an enthusiastic Guest Service member.

The role of Guest Services is to create a positive guest experience that includes: first point of contact through the reservation process, travel, arrival & welcoming, friendly departures, daily activities, processed fish shipments, and gift shop sales for up to 32 Guests per day, for an approximate 71 day operating season with guests, with up to 21 days pre-guests and 14 days post guests. The lodge is located in Southeast Alaska, on Killisnoo Island, just off of Admiralty Island National Monument, near the City of Angoon. This is a remote wilderness lodge specializing in salt & freshwater fishing and ecotourism. 

Responsibilities

ü  Communications.

ü  Hosting bi-weekly Welcome and/or Goodbye speeches.

ü  Accepting and tending to all (in-house) guest requests and communication with other departments (Restaurant, Housekeeping, Maintenance etc.) if so required.

ü  Fielding Guest requests for changes in daily boat schedule.

ü  Assisting Guest Services Lead in coordinating special activities or evening events.

ü  Distribution of guest transportation arrival and departure manifests.

ü  Guest Correspondence.

ü  Preparing and processing employee vessel rental related paperwork & fees.

ü  Processing marina registration paperwork & fees.

ü  Meeting and greeting guests after each fishing day to socialize and to take pictures on the dock.

ü  Tending to the gift shop. Selling merchandise to both guests and employees. Restocking and re-arranging when necessary.

2) Housekeeper

Whaler’s Cove Lodge is entering into its 44th Season of hosting Sport Fishing and Wilderness Adventures. 

We are looking for talented and energetic Housekeepers.

Housekeepers are responsible for assuring that the highest degree of room quality and guest care is maintained at all times. Housekeepers work under the supervision of the Housekeeping Manager. 

This is a unique housekeeping environment. All guest accommodations are in cabins spread out over 4 acres.  The housekeeping team will be working in all types of weather (including inclement weather), walking between cabins in the rain, and taking shoes on/off throughout the day.  The team will wear radios for efficient communication and will follow the guidance of the Housekeeping Manager for work efficiency. 

Tasks and Responsibilities

• Participate in the daily activities of the housekeeping department to include appropriate cleaning and sanitation of all guest rooms, common areas, washrooms, and all public spaces.
• Cleaning windows inside and outside, as needed.
• Uphold the highest standards of sanitation, safety, and conduct.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Daily communication with the Housekeeping Manager regarding the status of the property, including any maintenance or repair requirements.
• Engage in ensuring that the lodge aesthetic is upheld.
• Assist the Housekeeping Manager with all duties as required, which include but is not limited to:  stocking and maintaining in-room guest amenities and housekeeping supply closets daily, daily room bussing, guest personal laundry, washing and folding of housekeeping linens.

3) Front of House Lead

Whaler’s Cove Lodge is entering into its 44th Season of hosting Sport Fishing and Wilderness Adventures. 

We are looking for an inspirational Front of House Lead.

The primary responsibilities of the Front of House (FOH) team are to provide our guests with a clean, relaxing, and satiating dining experience and genuine warmth and hospitality while maintaining a professional decorum. The FOH Lead exemplifies professional communication, timing of service, courtesy, and authentic enthusiasm for the hospitality profession.

Whaler’s Cove Lodge FOH team incorporates multiple FOH duties in their daily routine, including: liaison between the guests and kitchen; host/hostess; wait staff with assigned zones and tables; food expediter; and busser. Due to the remote location of the lodge, all restaurant staff (BOH & FOH) are required to rotate dish duty.

Main Duties:

• Manage daily operations of the service team, the dining room, stations, FOH prep areas, and common guest areas.  We seat 32 guests daily for [plated] breakfast and dinner service.
• Understand daily menu items, ingredients, and preparation.
• Work with Chef(s) to ensure that guests with allergies or dietary restrictions are well tended.
• Ensure compliance with safety and health regulations.
• Train and supervise front of house staff, making sure they meet customer service expectations.
• Train staff to embody superb customer service.
• Responsible for managing 2-3 staff per meal service.
• Ordering FOH inventory in coordination with the Head Chef.  
• Ensure that each guest has been greeted by you or your staff and attended properly throughout the meal.
• Ensure employee compliance with all health and sanitation procedures.
• Ensure dining room appearance, sanitation and appropriate lighting.
• Lead by example by abiding by all Lodge policies as written in the Whaler’s Cove Lodge Employee Manual.

4) Front of House

Whaler’s Cove Lodge is entering into its 44th Season of hosting Sport Fishing and Wilderness Adventures. 

We are looking for friendly and energetic Front of House crew members.

The primary responsibilities of the Front of House (FOH) team are to provide our guests with a clean, relaxing, and satiating dining experience and genuine warmth and hospitality while maintaining a professional decorum. The FOH Lead exemplifies professional communication, timing of service, courtesy, and authentic enthusiasm for the hospitality profession.

Whaler’s Cove Lodge FOH team incorporates multiple FOH duties in their daily routine, including: liaison between the guests and kitchen; host/hostess; wait staff with assigned zones and tables; food expediter; and busser. Due to the remote location of the lodge, all restaurant staff (BOH & FOH) are required to rotate dish duty. 

Main Duties:

• The Front of House team works under the supervision of the FOH Lead.
• Exhibits strong menu, beverage, and lodge knowledge. The lodge works on a rotating menu.
• Provide outstanding service to our guests.   Exceeds expectations.
• Handle all opening and closing duties required to operate the restaurant, including but not limited to ensuring that all stocking is done, the dining room is sanitary and in good order, break down and set up of buffets, beverage stations, table resets, and resets of dining space
• Communicate all necessary and important guest information with the Food and Beverage Management Team.
• Promote an environment conducive to teamwork. 
• Support co-workers when necessary. 
• Maintain an open line of communication with the culinary staff, other servers, and management. 
• Ask for help when needed. 
• Attend all scheduled meetings, trainings and events. 
• Be pleasant and greet our guests using their names, whenever possible. 
• Adhere to grooming and modest uniform standards as mentioned in the WCL Employee Handbook. 
• Prepare the coffee and condiments. 
• Prepare and maintain the continental breakfast station, waffle station, coffee station, and mixing station in collaboration with Prep Cooks.
• Inspect the floor area frequently, especially main walkways, for any spills and ensure immediate cleanup.

Interested candidates, please visit WhalersCoveLodge.com for expanded Job Descriptions and a picturesque detail of the property and offerings. Job Descriptions appear in the Employment Offerings section of the Contact Us page. To apply immediately...

Email Cover Letter / Letter of Interest and Resume to: wclapplicant@gmail.com

Thank you for your interest in joining our team. We look forward to learning more about you.