Service Manager

Posted by ReRack on 01/11/2023

Job Basics

Industry Sector: Action, Bike, Fishing, Lifestyle, Outdoor, Snow, WaterSports

Job Categories: Management - Team, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales

Company Type: HardGoods/Equipment, Retailer, Retail, TravelandTourism

State: WA

City: Renton

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $47,000+/per year DOE

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

About the Culture

At ReRack, we use our expertise and extensive inventory to get our customers paired up with their right solution. We are a laid back cast of characters that work hard for our customers and enjoy cycling, skiing, disc golf and all manner of non-competitive outdoor activity. We strive for personal growth and seek to empower ourselves and our customers to get outside and have fun.

 

The Ideal Candidate

While many people would do great as a service manager, the ReRack service manager is someone who loves getting outdoors, working on cars, or taking a road trip. Someone excited to talk about how to use our products, and where to go on your next adventure. Someone that knows what it means to gear up and hit the road… Then come back to work to cheer on their team and come up with creative solutions for raising awareness of our products and services in the community.

Someone capable of engaging in conversation with people from all walks of life, from casual bikers looking to get to the trailhead to hardcore cyclists looking to protect their baby while in transit. Our customers are looking to make their vehicles do more for them whether they are DIYers looking for parts available nowhere else, people on a budget looking for a deal or high end consumers looking for the latest and greatest. We always treat our customers with a desire to meet their needs.

Our ideal manager will feel comfortable visiting businesses in the community to explain what we do and why we are different. Whether stopping in at the Toyota dealer to champion the latest and greatest solutions or popping into the eBike store to discuss making ReRack the place they send their customers for hitch installation services. They should be excited to get out and about trusting their team to hold down the fort.

The successful candidate will be a leader - someone capable of being a champion for their staff. Able to find the answers and get their hands covered in grease to help complete that last install of the day. They will be a go-getter, someone not afraid to explore growth opportunities. Someone capable of working for their team and promoting growth. They will be excited to collaborate with our other departments to help make the company more inclusive and accessible.

 

About the Position

The role of the Service Manager is focused 60% on daily service management tasks, 25% outreach / institutional customer development, and 15% administration.

 

Responsibilities

Manage Custom installation services

• Perform installations
• Train Staff
• Maintain tools and supply levels

Develop Custom installation Staffing Program

• Develop training plan
• Participate in the hiring of installation techs
• Actively seek out future employees through various means (networking, job fairs, employee referrals, etc)

Develop Commercial/Institutional Customer Program

• Seek out local dealer, business and government clients
• Build relationships
• Develop standard practices

 

Requirements, Experience & Education

• 2-4 Years Service Managment experience
• 3+ years of experience in service & installtion environments
• Excellent organizational / project management skills
• Fluency with Google software (drive, gmail, docs, sheets etc)
• Familiarity with building institutional relationships
• Professional rack experience is of great benefit

 

Schedule: Full time, average 40 hours per week, days assigned as needed

 

Benefits:

• 1 Week Paid Vacation
• Flexible weekly hours
• Available for Opt-in to employer matched Health Insurance Program
• Available for Opt-in to 401k

 

About ReRack

ReRack is a one-of-a-kind rack shop, specializing in upcycling, reusing and repurposing automotive racks. It is our goal to support our customers in enjoying outdoor activities while keeping environmental impacts to a minimum. 

ReRack offers a full range of current Yakima and Thule products as well as re-used & refurbished rack systems and accessories.

We are cyclists, kayakers, auto enthusiasts, campers, road-trippers, comic book lovers, and goof balls. We are good at finding answers that get our customers back outside and having fun. We enjoy what we do and look forward to sharing that joy with you.

Retail stores in Portland, OR & Renton, WA.