Consumer and Dealer Services Specialist

Posted by EXPED USA on 12/03/2019

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: WA

City: Tacoma

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

 Expedition Equipment | Ingenious Simplicity | Innovation

Consumer and Dealer Services Specialist

Who is Exped?

EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.

 

The ideal candidate will have:

=         Two or more years outdoor industry customer service experience

=         Or two or more years retail experience in outdoor specialty shops

=         Excellent written and verbal skills

 

What Will You Do?

Responsibilities include, but are not limited to:

=         Provide phone support for dealer and consumer customers

=         Accurate order entry and shipment processing

=         Responding to consumer and dealer emails in a timely manner

=         Respond to comments, inquiries, and questions on Exped’s social media outlets

=         Resolve customer warranty claims

=         Become knowledgeable about all aspects of Exped’s product line 

=         Assist in maintaining company databases

=         Assist in developing and improving processes/procedures

=         Facilitate the shipping of returns and parts

=         Facilitate industry professional purchases

=         Assist repairs department

=         Attendance may be required at industry tradeshows

=         Support and assist sales management and sales representatives

=         Responsible for opening and closing office. 

 

All duties and tasks will be performed in a positive and professional manner, according to EXPED USA policies and procedures.

Required Skills:

=         Excellent computer skills (Microsoft Office and order management systems)

=         Strong organizational and communication skills

=         Strong data entry skills

=         Teamwork and flexibility are crucial to this position

=         College degree preferred

 

Additional Information:

=         Job location – Tacoma, WA

=         This position reports to Director of Operations

=         Non-Exempt position

=          Industry Competitive salary 

=          Medical and dental insurance paid

=          Paid vacation

Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.

EXPED USA

1142 Broadway Suite 400 Tacoma, WA  98402

 Phone 866.326.4586 | Fax 866.633.2406 |www.exped .com |

About EXPED USA

EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.